Your Questions.
Our Answers.

Notice: Effective January 1st, 2025

Dupont Circle Pharmacy can NO LONGER dispense certain products / Medications to clients with insurance or PBM's that:‍

• reimburses the pharmacy for products / Medications at less than the actual cost of the product / Medication (acquisition cost).
• does NOT pay the pharmacy for labor or Dispensing Fee.

Why is this happening now?
The pharmacy incurred a significant loss of revenue to sustain medication acquisitions and provision of service over the calendar year 2024 in hopes these large Insurance Companies would re-consider not covering the full cost of their customer medications.

We are unable to sustain buying products / medications at a cost higher than we are reimbursed.

How will I know if my medication is not being fully reimbursed by my insurance?

We actually do not know until we run your prescription through the system; Additionally, at any time the insurance companies may change the reimbursement amounts so we cannot keep a running list of what products / Medications are currently not fully reimbursed and available through your insurance.

What do I do if my insurance / Medication is no longer available?

You may reach out to your insurance provider for any possible options or alternatives available to you or to request they cover the full cost of your medications.

Conversely, you are always welcome to purchase these medications out of pocket, at a price below the usual & customary cost (ie below the typical pharmacy walk-up price) and file directly for reimbursement with your insurance provider / PBM.

Can I pay the difference between the cost and what the insurance reimburses?

Unfortunately, the answer is no. While we would love the opportunity to allow you to just pay the difference, this is a violation of the agreements with the insurance companies. The only option is to sell you the medication and have you seek reimbursement directly with your insurance provider / PBM.

General Questions

Are you open on Federal Holidays?

New Year's Day

Closed

MLK Birthday

Closed

GW Birthday

9am-3pm

Memorial Day

Closed

Juneteenth (June 19)

Closed

Fourth of July

Closed

Labor Day

Closed

Columbus Day

9am-3pm

Veterans Day

Closed

Thanksgiving Day

Closed

Christmas Day

Closed

How can I sign up for Flu Shot notifications?

At the bottom of the page there is a mailing list sign-up or if you send us a message through the contact form, you will be automatically opted in for future communications.

We will send notifications of when Flu Shots become available, changes in Business Hours, or any other information that we believe may be important to you.

Timeline to Fill a Prescription

In Stock: Typically 10 minutes
Not In Stock: Order placed by Close of Business, typically available by Noon the next day.

How do Prescriptions get to us?

Your PCP or specialist can send us an Escript, call or fax us your prescription.

Refills & Auto Refills

We offer auto refills and reminder messages. This is something you must opt-in for. Once opted-in, we will auto refill your medicine and you will get a text message reminder when medicine is ready.
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To Opt-in please call, email or send a message. We will need a number to text.

I am a Foreign Visitor

We can refer you to Doctors To You to help get a prescription that we can fill for you.

Free Curbside Pick-Up

Do I need to sign up for Curbside Pick-Up?

While you do not have to sign up in advance, we recommend that customers have signed up for Rx Ready Notifications and AutoPay (Allow Faster Processing of Co-Payment and Payment) so we do not have to leave you waiting outside if we have to take your credit card to process payment inside.

Walk-Up - Curbside Pick-Up

You must schedule your Curb-Side Pick-Up at least 7 minutes in advance. Upon Arrival, please SMS (text) 202-846-2438 with your name

Drive-Up - Curbside Pick-Up

You must schedule your Curb-Side Pick-Up at least 7 minutes in advance. Upon Arrival, please find a safe place for your car, put on your hazards, and SMS (text) 202-846-2438 with your Name, Color, Make, Model of your car.

Questions about Compounding

What is Compounding?

Compounding is the creation of a pharmaceutical preparation—a drug—by a licensed pharmacist to meet the unique needs of an individual patient (either human or animal) when a commercially available drug does not meet those needs. A patient may not be able to tolerate the commercially available drug, the exact preparation needed may not be commercially available, or a patient may require a drug that is currently in shortage or discontinued.

Why is Compounding necessary?

Drug Manufacturers cannot make every possible combination of drugs, it is cost ineffective to produce all these combinations when licensed Pharmacists have the ability to mix drugs together.

What is a Compounding Pharmacy?

While most pharmacies offer some level of compounding, most compounding is done in pharmacies that have made the investment in equipment and training to do so safely and efficiently. The preparations offered by these compounding pharmacies can be non-sterile (ointments, creams, liquids, or capsules that are used in areas of the body where absolute sterility is not necessary) or sterile (usually intended for the eye, or injection into body tissues or the blood).

All licensed pharmacists learn during their training and education to perform basic compounding. In addition, most pharmacies have some compounding tools, such as a mortar and pestle for grinding materials, graduated cylinders for measuring liquids, balances for weighing solids, spatulas for mixing materials, and ointment slabs on which to work. With such tools and through applying their knowledge, all pharmacists routinely prepare non-sterile compounded preparations when requested by prescribers.

Of the approximately 56,000 community-based pharmacies in the United States, about 7,500 pharmacies specialize in compounding services. This means the pharmacists in those facilities spend most or all of their time compounding special preparations for patients. Preparations made in these pharmacies are more likely to include both sterile and non-sterile dosage forms. Compounding also takes place in hospital pharmacies and at other health care facilities.

Pet Compounding

We offer pet meds and compounding services for dogs, cats and birds. We can also add flavors to your pet meds, please enquire about what flavors are available for your pet.

Payment / Insurance Questions

What Payment Methods do you Accept?

If you do not have Insurance we offer a Non-Insured Discount.
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We accept Visa, MasterCard, Discover, AMEX, Apple Pay, Samsung Pay, Google Pay and contactless payments.

What Insurance do you Accept?

We would love to be able to list every insurance we accept, but that is 7 pages long. We accept most major commercial insurance, including Medicare, Medicaid (DC,MD,VA) & TriCare.

Not sure if we accept your insurance? Please call, email or send a message.

What if I am Uninsured?

You can see our Accepted Payment Methods, we do offer a non-insured discount to help.

Frequently Asked Questions.

Your Questions.Our Answers.

Notice: Effective January 1st, 2025

General Questions

Free Curbside Pick-Up

Questions about Compounding

Payment / Insurance Questions

Your Questions.
Our Answers.